06/2020 - 08/2020
DESIGN RESEARCH INTERN
Created validated personas across IBM Sterling Supply Chain Business Network offerings (InFlight, Configuration Hub, Business Transaction Intelligence, Sterling Document Tracking).
Created a framework for Jobs-To-Be-Done methodology to be incorporated in active persona research.
Adapted to working with and understanding a cross-functional team remotely.
06/2019 - 09/2019
UX RESEARCH INTERN
San Francisco, CA
Conducted unmoderated and moderated study sessions on Firebase’s ML Kit and Database products to derive quantitative and qualitative feedback on product critical user journeys involving the onboarding processes.
Established strong stakeholder connections with two cross-functional product teams and translated their needs into a research study plan.
Collaborated and revised study plans and protocols with product-team specific UXR leads to ensure most applicable insights.
Evaluated a variety of online tools for scaling research to a large quantity of users. Arrived at an optimal research solution through testing and evaluating use cases and constraints.
2020 - 2021
UNIVERSITY OF WASHINGTON
Master of Human-Computer Interaction and Design
2016 - 2020
Bachelor of Science in User Experience Design