Resume
Experience
06/2020 - 08/2020
DESIGN RESEARCH INTERN
IBM
Remote
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Created validated personas across IBM Sterling Supply Chain Business Network offerings (InFlight, Configuration Hub, Business Transaction Intelligence, Sterling Document Tracking).
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Created a framework for Jobs-To-Be-Done methodology to be incorporated in active persona research.
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Adapted to working with and understanding a cross-functional team remotely.
06/2019 - 09/2019
UX RESEARCH INTERN
San Francisco, CA
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Conducted unmoderated and moderated study sessions on Firebase’s ML Kit and Database products to derive quantitative and qualitative feedback on product critical user journeys involving the onboarding processes.
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Established strong stakeholder connections with two cross-functional product teams and translated their needs into a research study plan.
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Collaborated and revised study plans and protocols with product-team specific UXR leads to ensure most applicable insights.
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Evaluated a variety of online tools for scaling research to a large quantity of users. Arrived at an optimal research solution through testing and evaluating use cases and constraints.
Education
2020 - 2021
UNIVERSITY OF WASHINGTON
Master of Human-Computer Interaction and Design
Remote
2016 - 2020
DEPAUL UNIVERSITY
Bachelor of Science in User Experience Design
Chicago, IL