Resume

Experience

06/2020 - 08/2020

DESIGN RESEARCH INTERN

IBM

Remote

  • Created validated personas across IBM Sterling Supply Chain Business Network offerings (InFlight, Configuration Hub, Business Transaction Intelligence, Sterling Document Tracking). 
     

  • Created a framework for Jobs-To-Be-Done methodology to be incorporated in active persona research.
     

  • Adapted to working with and understanding a cross-functional team remotely.

06/2019 - 09/2019

UX RESEARCH INTERN

Google

San Francisco, CA

  • Conducted unmoderated and moderated study sessions on Firebase’s ML Kit and Database products to derive quantitative and qualitative feedback on product critical user journeys involving the onboarding processes.
     

  • Established strong stakeholder connections with two cross-functional product teams and translated their needs into a research study plan.
     

  • Collaborated and revised study plans and protocols with product-team specific UXR leads to ensure most applicable insights.
     

  • Evaluated a variety of online tools for scaling research to a large quantity of users. Arrived at an optimal research solution through testing and evaluating use cases and constraints.

Education

2020 - 2021

UNIVERSITY OF WASHINGTON

Master of Human-Computer Interaction and Design

Remote

2016 - 2020

DEPAUL UNIVERSITY

Bachelor of Science in User Experience Design

Chicago, IL